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Frequently Asked Questions (FAQ)

  1. Shipping & Delivery

Can shipping costs be combined?
Yes, we combine shipping and payment after completing the purchase for all requested items.

What are the domestic and international shipping rates via Saudi Post (SPL)?
We ship via Registered Post or Parcel Post.
Saudi Post Price Calculator

Do you offer local courier services?
Yes, within Saudi Arabia through Red Box, Zajil, SMSA, and TopEx.

Is local pickup available?
Yes, we offer a local pickup option.

Do you provide a tracking number?
Yes, the tracking number is sent via email or WhatsApp after the order is shipped.

What is the delivery time?

  • Within Saudi Arabia: Around 5 business days.
  • International: 2–4 weeks, and in very rare cases up to 2 months.
  1. Payment

What payment methods are available?

  • PayPal
  • Payoneer
  • Bank Transfer

What is the allowed payment period?
Payment must be completed within 7 days from the purchase date.

  1. Returns

Can items be returned?
Yes, in the following cases:

  • Wrong item received
  • Item different from what was ordered
  • Defective or damaged item

📌 Note:

  • Returned items must be received before issuing a refund or store credit.
  • The customer is responsible for return shipping costs.

Return Address:
Ahmad Bin Mohammed Bin Ghazwan St., Building No. 7541, Unit No. 1
Madinah, 42351-4151
Saudi Arabia

  1. Privacy & Security
  • We are committed to protecting your privacy and will only request the information necessary to provide the service.
  • We use your information to process orders, improve our services, and send promotional offers if you choose to receive them.
  • We are not responsible for the privacy policies of external websites linked from our site.